ABOUT SHOFUSHA LODGE

Shofusha Lodge is a six-bedroom, exclusive-use alpine chalet in the beautiful mountain region of northern Nagano, Japan, accommodating up to sixteen guests.

Surrounded by spectacular scenery and within easy reach of Madarao, Tangram, Myoko and many other ski resorts, Shofusha Lodge is an ideal base for families and groups wanting to experience the mountains of Japan.

Our aim is to make every stay as easy and enjoyable as possible. We provide comfortable accommodation, local knowledge and practical support to help our guests explore the region with confidence.

The area offers something special in every season—from deep winter snow and skiing to hiking, cycling, local food and the natural beauty of the Japanese countryside.

LOCALLY OPERATED

Shofusha Lodge is operated and managed by Hygge Lifestyle Group G.K., a Japan-based company providing accommodation and guest services in the Nagano region.

We look forward to welcoming you and helping you experience everything this beautiful part of Japan has to offer.

BOOKING TERMS AND CONDITIONS

These Booking Terms and Conditions apply to accommodation booked at Shofusha Lodge. Shofusha Lodge is operated and managed by Hygge Lifestyle Group G.K.

By confirming a booking, the person making the reservation agrees to these terms on behalf of all guests included in the booking.

BOOKINGS AND PAYMENT

A booking is confirmed once the required deposit has been received and written confirmation has been issued.

Unless otherwise stated in your booking confirmation:

● The balance of the accommodation fee is due 90 days before arrival.
● Bookings made within 90 days of arrival must be paid in full when confirmed.
● Payments must be made in Japanese yen using one of the available payment methods.

If payment is not received by the due date, we reserve the right to cancel the booking.

CANCELLATIONS

Cancellation conditions will be shown in your booking confirmation or accommodation agreement.

Deposits and other payments may be non-refundable, depending on when the booking is cancelled. We strongly recommend that all guests obtain comprehensive travel insurance covering cancellation, illness, injury, weather disruption and travel delays.

Changes to a booking, including changes to dates or guest numbers, are subject to availability and may result in additional charges.

CHECK-IN AND CHECKOUT

Check-in and checkout times will be provided in your booking confirmation and pre-arrival information.

Early check-in or late checkout must be approved in advance and may incur an additional charge.

GUEST NUMBERS

The property may only be occupied by the number of guests included in the confirmed booking.

Additional guests or visitors require prior approval. The person making the booking is responsible for ensuring that everyone in the group complies with these terms and the property rules.

CARE OF THE PROPERTY

Guests must take reasonable care of the property, its furniture, appliances, equipment and vehicles.

The lead guest is responsible for any loss or damage caused by members of the group, excluding reasonable wear and tear. Any damage, breakage or maintenance issue should be reported as soon as possible.

Additional cleaning, repair or replacement costs caused by misuse, negligence or failure to follow the property rules may be charged to the guest.

HOUSE RULES

Guests must:

● Treat the property and neighbouring residents with respect.
● Keep noise to a reasonable level, particularly at night.
● Follow all safety and rubbish-disposal instructions.
● Remove outdoor footwear when entering the property.
● Obtain permission before inviting visitors to the property.
● Not hold parties or events without prior written approval.

Smoking is not permitted inside the property. Pets are only permitted when agreed to in writing before arrival.

VEHICLES

Where a vehicle is included with the accommodation, its use is subject to separate vehicle conditions.

All drivers must hold a valid driver’s licence and any International Driving Permit required under Japanese law. Copies of these documents may be requested before arrival.

Only approved and registered drivers may operate the vehicle. Guests are responsible for complying with Japanese road laws and for any parking charges, traffic infringements, tolls, fuel costs or damage not covered by insurance.

Vehicles must not be driven after consuming alcohol or drugs, used negligently or taken off-road.

SNOW AND WEATHER CONDITIONS

Shofusha Lodge is located in a mountain region that can experience heavy snowfall and changing road conditions.

Guests are responsible for planning suitable transport and allowing sufficient time for travel. Weather, snow conditions, transport delays and ski-resort operations are outside our control and do not normally entitle guests to a refund.

ACCESS AND MAINTENANCE

We may need to access the property during a stay when reasonably necessary to perform urgent maintenance, protect the property or assist guests. Wherever possible, we will provide advance notice.

LIABILITY

Guests are responsible for their own safety and personal belongings during their stay.

To the extent permitted by law, Hygge Lifestyle Group G.K. is not responsible for loss, injury, interruption or expense resulting from circumstances outside its reasonable control.

Nothing in these terms excludes any rights or protections that cannot legally be excluded.

PRIVACY

Personal information collected in connection with a booking will be handled according to our Privacy Policy.

GOVERNING LAW

These terms are governed by the laws of Japan. Any dispute will be handled by a court with appropriate jurisdiction in Japan, subject to any rights available under applicable consumer law.

BUSINESS OPERATOR

Hygge Lifestyle Group G.K.

Representative: Steve Pamenter

PRIVACY POLICY

Shofusha Lodge is operated and managed by Hygge Lifestyle Group G.K.

We respect your privacy and take reasonable steps to protect the personal information provided to us through our website, enquiries and bookings.

INFORMATION WE COLLECT

We may collect information including:

● Your name and contact details.
● Your address and country of residence.
● Booking dates, guest numbers and accommodation preferences.
● Payment and transaction information.
● Communications you have with us.
● Information required to provide accommodation, transport or vehicle services.
● Copies of driver’s licences, passports or International Driving Permits when required for identification, legal compliance or vehicle use.

HOW WE USE YOUR INFORMATION

We may use your information to:

● Respond to enquiries.
● Process and manage reservations.
● Collect and record payments.
● Provide accommodation and guest services.
● Organise transport or vehicle use.
● Send arrival instructions and information relating to your stay.
● Meet our legal, accounting, insurance and regulatory obligations.
● Maintain the security of our guests, properties and vehicles.
● Improve our services and website.

SHARING YOUR INFORMATION

We do not sell personal information.

We may share necessary information with trusted service providers involved in managing your booking, including payment processors, booking platforms, property-service providers, accountants, insurers and technology providers.

Information may also be disclosed when required by Japanese law or a lawful request from a government authority.

PAYMENTS AND EXTERNAL SERVICES

Payments may be processed through third-party payment providers. These providers handle payment information according to their own privacy policies and security practices.

Our website may also contain links to external websites or services. We are not responsible for the privacy practices or content of those external services.

STORAGE AND SECURITY

We take reasonable administrative and technical measures to protect personal information against loss, unauthorised access, misuse or disclosure.

Information is retained only for as long as reasonably necessary to manage your booking, provide services and satisfy legal, tax, accounting and insurance requirements.

INTERNATIONAL GUESTS

Because our guests and service providers may be located in different countries, personal information may be processed or stored outside your country of residence.

By making an enquiry or booking, you acknowledge that your information may be handled in Japan and in other locations used by our booking, payment or communication providers.

YOUR RIGHTS

You may contact us to request access to or correction of the personal information we hold about you. You may also ask us to delete information when we are not legally or operationally required to retain it.

COOKIES

Our website and booking platform may use cookies or similar technology to operate the website, remember preferences, understand website usage and support the booking process.

You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services or legal obligations change. The latest version will be published on our website.